JGA warranties its work to be free from defects, although warranty periods vary widely depending upon application and situation. Any available warranty will be noted in writing on the paperwork that accompanies the repair. All warranty claims must be processed immediately by scheduling a warranty inspection at the shop located at 1501 Cleveland Ave, Roanoke, VA 24016. No warranty claims will be considered without a warranty inspection. After the warranty inspection process, if a valid warranty claim exists, the problem will be corrected as outlined under the terms of the warranty that applies to that application and situation.

Examples of typical warranties:

Labor warranty varies depending upon applicaiton and situation although in many cases labor is assumed to be included within the scope of the warrantied part replacement. In some situations labor warranty is not included and the most common example is parts only sales; however, there are other situations where labor warranty is also not included, for example, during the installation of certain recycled parts.

JGA will not install parts supplied by the client or any other outside source. JGA only installs parts that are sold through JGA.

There is a fee of $50 for each check that fails to clear the client's bank account for any reason including, but not limited to, insufficient funds, stop payment, or closed account.

Payment is due upon the completion of the repair although special order parts may require a deposit.

JGA accepts checks, cash, Visa, Master Card, American Express, Discover, and PayPal payments.

There is a $50 returned check fee.

Cash payments are strongly discouraged as no change is kept at the shop, although if clients must pay in cash, then exact change is required.

PayPal is accepted; however, take note that a 3% fee is added to your invoice. A PayPal account is required. Clients without a PayPal account can set one up for free through PayPal. Clients with established PayPal accounts can also use the shop computer to pay upon pick of their SAAB.

Special Orders

If unusual parts or items not typically stocked are ordered, then pre-payment is required. Certain performance upgrades, for example, Koni shocks, require pre-payment. Additionally, some parts for older or vintage cars may be special order items.

Making contact with the shop for the first time is typically done by phone to discuss any questions you may have about your SAAB. During this initial conversation we can also schedule the First Contact Evaluation. This required evaluation allows for a comprehensive inspection that outlines the condition of your SAAB. This inspection is then compiled into a written report that outlines any repair needs.

After your First Contact Evaluation is complete we will meet to discuss your car in detail and I can address more specific concerns. Ideally, first contact is made by phone because the shop is tightly scheduled and operates by appointment only. Dropping by unexpectedly is discouraged, although not unacceptable.

After you are an established customer, please feel free to contact me by phone or e-mail. Dropping by unexpectedly is acceptable, however, without an appointment you may not be received immediately or the shop might be closed.